General

  • What is Secure Mail?

    ´╗┐Secure Mail is a service that enables all Novartis associates to securely exchange emails with other Novartis associates or external partners (e.g. medical doctors, hospitals, health authorities) via the Internet. This service is intended for business use only and provides security up to the confidentiality level 'Strictly Confidential'.

    Note: The use of Secure Mail is FORBIDDEN in the following countries: Cuba, Iran, Iraq, Libya, Syria, North Korea and Sudan.

  • Do any restrictions exist for sending confidential information through Secure Mail?

    This service is intended for business use only and provides security up to the confidentiality level 'Strictly Confidential'.

    Note: The use of Secure Mail is FORBIDDEN in the following countries: Cuba, Iran, Iraq, Libya, Syria, North Korea and Sudan.

    For further information check the Novartis Group ISEC intranet webpage.

  • How does the registration work?

    ´╗┐Please refer to the ‘Getting Started’ section. All Novartis associates need to register for Secure Mail. It has to be repeated once you have received a new workstation (or got it restaged) or if you have changed your e-mail address for any reason.

  • Will Secure Mail store any e-mails which I have sent securely?

    The Secure Mail system will not store any e-mails. E-mails will be delivered directly to the recipient’s mailbox and will be stored as well in the sender’s ‘Sent Items’ folder.

  • Can I still read my old messages which have been sent through e-Seal?

    Old archived e-seal encrypted messages can still be decrypted. Please refer to the e-Seal system for further information.

  • Technical limitations

    The maximum message size is limited to 12 MB for encrypted e-mails.

  • Why are my emails being sent encrypted?

    Emails with the sensitivity level "Confidential" sent to external recipients are encrypted automatically. Change the email sensitivity level in the Message Options dialog box, under Message Settings, in the Sensitivity list, select Normal, Personal or Private, in order to not send it encrypted.


    Change for all new Messages

    1. Click the File tab.
    2. Under Outlook, click Options.
    3. click Mail.
    4. Under Send messages, in the Default Sensitivity Level list, select Normal.

  • Error message "The CSRF Token didn't match. This might be an CSRF attack."

    This error message is displayed whenever sending a Novartis Secure Mail through the web service with more than 9 attachments. To solve this problem either send two separate Novartis Secure Mails or zip the files until you have 9 or less attachments.