SecureMail Portal to be decommissioned October 11.

Thank you for visiting the SecureMail portal. Please be aware that this service will be discontinued beginning October 11, 2021.
For Novartis users: Classify to Protect (C2P) will be the Novartis approved and supported tool for email encryption/protection. Please visit C2P to learn more.
For externals: Please get in touch with your local contact from Novartis to learn more about the change.

Quick Facts:

• - To use Secure Mail you need to register once (see Getting Started).

• - The Secure Mail size limit is 12 MBytes (attachments).
• - Novartis Data Exchange can transfer data files up to several GBytes.
• - The services are not GxP relevant
  
  

  Using the tabs on top, you can navigate to the appropriate service for more information.

   

 

Top known Secure Messaging issues

 

• Why are my emails being sent encrypted?

• 'Blocked or untrusted certificate' when trying to login on NDX

• New workstation or new e-mail address?

• How to register for Secure Mail

• PIN expired - How can I get a new PIN?

• Error messages 'Your digital ID cannot be found', 'Bad Search Filters', 'Encryption problem'