Secure Mail Hompage


Welcome to Novartis’ e-mail encryption service


The Secure Mail service delivers a highly integrated and easy to use solution for secured e-mail communication. It provides secure communication up to the confidentiality level 'Strictly Confidential'.

Communication to external partners is supported with several options - even with full mail client integration (refer to 'Getting Started').

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Due to the recent disclosure of the S/MIME and PGP attacks (aka EFAIL) we encourage all external partners to clarify with the vendor of your email client for possible mitigation actions. We also suggest that you change the email format to Plain Text to reduce the risk of a potential attack.

  • Security improvements lead to emails with the sensitivity level Confidential being encrypted automatically when sent to an external recipient. If you do not want to send it encrypted please change the sensitivity to Normal, Personal or Private.