Secure Mail Hompage


Welcome to Novartis’ e-mail encryption service


The Secure Mail service delivers a highly integrated and easy to use solution for secured e-mail communication. It provides secure communication up to the confidentiality level 'Strictly Confidential'.

Communication to external partners is supported with several options - even with full mail client integration (refer to 'Getting Started').

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To further become a more transparent organization, all external colleagues at Novartis will receive a new email address. This change will take effect between October 28-November 11, 2019. Since your email address will change to you will then have to request your new Novartis Secure Mail certificate through following link.

  • Security improvements lead to emails with the sensitivity level Confidential being encrypted automatically when sent to an external recipient. If you do not want to send it encrypted please change the sensitivity to Normal, Personal or Private.